Hi, I'm Nicole.An Expert-Generalist.
An entrepreneur, a specialist in virtual support and ecourse implementation, and a socially conscious business owner who supports women to create greater work-life harmony.
Orit Gadiesh, chairman of Bain & Co, coined the term ‘Expert-Generalist‘ as:
“Someone who has the ability and curiosity to master and collect expertise in many different disciplines, industries, skills, capabilities, countries, and topics., etc. He or she can then, without necessarily even realizing it, but often by design: (1) Draw on that palette of diverse knowledge to recognize patterns and connect the dots across multiple areas and (2) drill deep to focus and perfect the thinking.”
About Nicole Graham
Following a successful career as an Executive Assistant to C-Suite Execs, and then as a corporate Software Trainer, HR Development Manager, and Facilitator, I have been a driver in using technology to improve work efficiency and provide training.
When I arrived in Hong Kong in 2003, I wasn’t sure what path I would take – find a job in the corporate world and continue my L&D/HR career, begin a new career as a practitioner offering Soul Coaching® and Reiki Healing, or go with the flow and see what happens. I chose the latter.
It wasn’t the first time I had ‘gone with the flow’ – I started my working career at Yellow Pages as a trainee and then as an internal temp. I enjoyed the opportunity to work in different departments, with a variety of executives, managers and team members. I started in the filing department and weaved my way up and down the company working in credit management, telesales, marketing, and human resources. I worked where someone needed me and it gave me a great foundation to leverage when I started my business.
The Exploring Phase
While I settled into my new life in Hong Kong, I explored my options:
I worked with an Australian training company to re-develop their computer training manuals to align with the Australian Training Qualifications Framework.
I worked for a couple who offered professional, motivational and productivity training to corporate teams. For me, this was a change because my L&D roles were within companies. I took the opportunity to analyse the industry from a service provider perspective, and gain insight into the thinking of organisations when it came to educating their employees.
I taught business owners how to use their computer software including Word, Excel, PowerPoint, and Adobe Illustrator. I also taught business owners the concepts of blogging for business and how to blog using free blogging software (that was when blogs weren’t integrated into a website).
I led an online book club as part of Oprah Winfrey and Eckhart Tolle’s online class studying Tolle’s book, A New Earth: Awakening to Your Life’s Purpose. I was invited by Oprah’s team due to my active blogging about women’s empowerment.
Starting my Own Business
While teaching business owners how to use their software, I was often contacted for assistance, and past participants were referring me to their friends in business. I was helping them in a variety of ways and while doing so, I realised I enjoyed supporting the women I was working with.
I stopped training and focused my energies on being a Virtual Assistant. In 2010, I rebranded to Bauhinia Solutions, became a Certified Online Business Manager™ (OBM) in 2011, and hired my first employee in 2012. I spent my first five years learning the ropes.
Today, I have developed Bauhinia into a boutique business support agency, and now lead a team of employees in Hong Kong, the UK and the Philippines. My team and I team have supported and driven growth remotely for more than 150 clients globally since 2007.
Many of our clients are sole proprietors, who want to work for themselves and have part-time support. If a client outgrows us, we celebrate, because we’ve created the space for our client to grow their business, and they now need a full-time assistant.
My first virtual assistant client; we still support today.
My experiences, decades of personal and professional development, well-grounded confidence, and natural ability to conceptualise the bigger picture while sorting out operational details, enables me to lead clients through all stages of their business growth.
As a life-long learner, I hold a Bachelor of Adult Education, majoring in Human Resource Development, Diploma in Management, Certificate in Marketing, and Certificate in Small Business Enterprise. I’m a Certified Online Business Manager and have been studying with established, and successful business and digital marketing experts since 2008.
I’m an avid reader, hobby mixed media artist and mandala creator, keen traveller, and animal lover.
Nicole has an enormous amount of experience!
Nicole has been an instrumental part of my company for many years. From establishing our “online” catalog back in the late 1990′s and her vision with ecommerce trading, to facilitating our yearly team retreat.
It has been wonderful having someone from outside the company, provide their knowledge and resources. Nicole has an enormous amount of experience in all aspects of business… corporate, medium and small, and applies her knowledge and vision accordingly.
Vicky Solopotias, Managing Director, Yayme!
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Connect with Me
Monday to Wednesday, and Friday
11:00am to 3:00pm
Hong Kong time (GMT +8 hours)
Phone: +852 6380 1248